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Urgently Looking for Team Leaders with Outbound Experience

2 - 3 YearsDelhi

Posted: 15 days ago

Job Description

candidates who have experience in BPO industry working as a TEAM LEADER in Outbound Voice process can only Apply.

Experience : 2-3yrs as a Team Leader on Papers
Education : Graduate required
Salary : 3L- 3.60LPA Plus Incentives
Work Location : Delhi
Shifts : Day Shift(9.30-6.30 PM)

Skill Set Required:

Candidate should have excellent command over English language (Verbal & Written)

Should have minimum 4 years of experience into sales as a leader

Should have managed a team of minimum 20 plus agents

Identifying & fulfilling day to day operational requirements for the team

Identify automation opportunities to enhance Front Line Resolution

Identify opportunities for process correction / improvements

Expected to do various Operational analysis and ensure 100% complete customer satisfaction

Salary: INR 3,00,000 - 3,50,000 P.A.
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Voice
Role: Team Leader -(NonTechnical)
Employment Type: Permanent Job, Full Time

Desired Candidate Profile

Please refer to the Job description above

Company Profile

Frankfinn is one of the premier vocational training institutes in India. Since its inception in 1993, it has been consistently growing and is today recognized as the World's No. 1 airhostess training institute. With a unique curriculum, pedagogy and innovative programs it has chartered a unique and high growth path not only in aviation but also in hospitality, travel management and customer service.
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