We have few openings for Team Leader Operation for Our Outbound Sales Call Center in Gurgaon (Frankfinn). Apply only if you have experience in Domestic BPO Outbound Sales Process as a TL with good communication skills.
Immediate joiners required. (Total 8 Openings)
Exp.Range - 5 to 8 Years (Minimum 1 year as TL)
CTC : 3.50 to 4.50 LPA (Based on experience and current CTC)
Working Days : 6 (Sunday fixed off)
Job Location : Udyog Vihar Phase 5 Gurgaon
Shift Timing : 10am 7pm
Note - Inbound customer service, inside sales, retention ext exp. candidates are not eligible. We need candidates from Hardcore outbound sales/ leade generation process exp. in BPO only.
All the candidates applying should have sound knowledge and experience of the following :
General Description of the Job
The job involves
1. Providing quality and efficient customer service to customers through daily management of a team of upto 30 employees (Outbound Sales Agents) to include hiring, motivating, recognizing and rewarding, coaching, training and problem solving
2. Assist Team Manager with development, process improvement, analysis and implementation of efficiency or quality initiatives
3. Monitor resource utilization & performance
Role & Responsibilities
1. Supervising the performance and providing daily direction to a team of Team Coaches and CSRs to deliver to Organization goals of Service standards and Productivity standards
2. Provide statistical and performance feedback and coaching on a regular basis to each team member. Write and administer performance reviews for skill improvement.
3. Achieve stretched targets and be able to take decisions and manage complex/ difficult conflict situations with either customers or employees
4. Assisting Team Manager with process improvement initiatives by coordinating with either other teams in the Company or within Customer Support for system efficiency enhancement projects, implementation on the floor of engagement programs, reward and recognition programs and staffing , training and scheduling issues
If you are interested in above mentioned job profile then please send your updated resume to "firstname.lastname@example.org"
Salary: INR 3,50,000 - 4,50,000 P.A.
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Voice
Role: Team Leader -(NonTechnical)
Employment Type: Permanent Job, Full Time